Returns & Shipping

Delivery Times

The average processing time for an order is 1-3 days, this does not include shipping time. Most orders ship within 48 hours but can take up to 5 business days depending on the amount of volume. During holiday seasons, September to December, expect 4 to 10 business days to process orders. Please note that orders submitted after 12 pm (Pacific Standard Time) may not be processed the same day. To estimate your final delivery date, not including processing time, please use the following guidelines. If you want to get an estimate for processing time, feel free to call us.

Incorrect Address / Non Deliverable / Refused Shipments / Address Changes

All returned and/or errors made on orders will be handled in a timely manner. If Plantlife has made a shipping error, we will reship your order as quickly as possible via the method you originally chose. If the customer has made an address error, the customer is responsible for the additional shipping or address correction fee of $10 charged by the carrier. Plantlife cannot guarantee that the carrier will redirect the package after it is shipped. If the customer refuses their shipment, the order is considered a non-authorized return and will incur a 50% restocking fee, plus all shipping and handling charges. ALL shipping on orders is non-refundable.

If you place an order via phone, fax, email or online, you automatically accept all these terms in this Policy section.

Credit Cards

We accept Visa, MasterCard and Debit Cards.

Please note that our online system will automatically authorize your credit card and once your order is sent, it can not be altered in any way. If you forgot something, you will need to place another order for the missing items. This automatic authorization gives you the most protection against fraud by allowing only you to determine the charge to your credit card. We will not be able to alter the charged amounts once the order is processed.

Damaged, Missing or Lost in Transit Items

While we pack our orders with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Plantlife after you have called the shipping carrier to start a claim or call us and we can help you get your claim started.

If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Plantlife or a Claim number has been issued to us by the carrier. Please note, Plantlife is not responsible for lost or stolen packages that the carrier shows as delivered.

If you are in a rush, then we suggest that you call us or the carrier immediately to help expedite the process. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due to the fact that the claim will not be able to be verified.

This process should only take a couple of days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 10 days for resolution. Please don't blame us when the shipper makes this mistake. We will do everything we can to get you your product again, but we must have a resolution of status before we can reship.

If your package is missing product, you must report the discrepancy to us within 5 days of receiving your order.